Post-Ticketing Service Fees
Overview of agent-assisted cancellations, exchanges, refunds, and support policy fees.
1. Cancellations & Refunds (Within 24 Hours of Booking)
| Applies To | Request Timing & Conditions | Fee Rate |
|---|---|---|
| Agent Assisted Cancellation | Requested within 4 hours of booking | Flat $25 |
| Agent Assisted Cancellation | Requested within 4-24 hours for Ticket Cost up to $300 | $25 |
| Requested within 4-24 hours for Ticket Cost $301 - $400 | $35 | |
| Requested within 4-24 hours for Ticket Cost $401 - $500 | $50 | |
| Requested within 4-24 hours for Ticket Cost $501 - $750 | $75 | |
| Requested within 4-24 hours for Ticket Cost above $750 | 10% of Gross Ticket Amount |
2. Cancellations, Refunds & Changes (Beyond 24 Hours)
| Services | Air - Economy | Air - Business / First | ||
|---|---|---|---|---|
| Domestic | International | Domestic | International | |
| Agent Assisted Cancellation w/Future Credit | $40 | $40 | $75 | $100 |
| Agent Assisted Cancellation w/Refund | $100 | $200 | $200 | $200 |
| Agent Assisted Changes (Within 10 days of travel) | $125 | $200 | $200 | $200 |
| Agent Assisted Changes (Beyond 10 days of travel) | $75 | $175 | $175 | $175 |
| Special Services / Assisted Waivers | $50 | $75 | $100 | $150 |
Assistance Reasons We Support
Our agents provide assisted cancellation, refund queries, or airline future credit requests for the following verified travel scenarios:
Death/BereavementDuplicate BookingMedical IssuesName ChangeName CorrectionNo Show SupportRouting ChangesUnaccompanied Minors (UNMR)Visa IssuesDenied Boarding Assistance
Compassion Exception Policy (CEP)
We offer exclusive discounts under our Compassion Exception Policy (CEP). This policy is applicable to Military Members, Bereavement Cases, and the Visually Impaired. Please let our customer specialists know if you qualify for CEP discount considerations.
Terms & Conditions:
- All refunds or future credits on airline fares are subject to the applicable airline’s fare rules, policies, and procedures. A service charge may be applicable for all changes, refunds, cancellations, and future credits, on a per-passenger, per-ticket basis.
- Our transaction (booking) fees and post-ticketing service fees are non-refundable and subject to change without any prior notice. These fees are in addition to any airline and/or other supplier fees and charges.
- Any taxes or fees imposed by the Government are subject to change. The final total amount displayed or quoted by our agent is the sole amount you will be charged.
- Most of our airline tickets are non-refundable, except if:
- Our Travel Suppliers’ fare rules permit cancellations and refunds.
- We have accepted the request for a refund and the booking is not a “no show”.
- We are able to secure waivers from suppliers to process the requested cancellation and refund.
- Service fees for contact center bookings (including multi-stop and round-the-world itineraries) may range from $10 to $200 per passenger (up to $100 for senior citizens).
- Special services are subject to each airline’s review and approval. Any applicable special service fees will be charged once the service is provided; however, these fees may be refunded if the request is denied by the airline.